1. Issue description

During battery charge/discharge testing using BTS 8.0 software, the NDA data file cannot be opened normally when attempting to access it on a different computer after the test is completed.

Analysis:

This issue is typically caused by software version incompatibility:

NDA data files generated by higher version software cannot be opened by lower version software.

NDA data files generated by lower version software can be opened normally by higher version software.

2. Solution

Action: unify software versions

Upgrade the BTS 8.0 software on the data analysis computer to the same or a higher version as the testing computer to ensure version consistency between both ends.

Upgrade Method 1: Online update check

Open BTS 8.0 software and click "Help" → "Check update" in the top menu bar of the main page. Follow the prompts to complete the software version upgrade.

Upgrade Method 2: Uninstall and Reinstall

Uninstall the lower version of BTS 8.0 software from the current computer, then reinstall the same or a higher version as the testing terminal.

(1) Software package download: users cannot obtain the software installation package from the website.

Sales will send customers the software installation package matching their hardware version;

(2) Guide customers to the NEWARE LabTech App - [Service] - click [After-sales Consultation & Repair], send keywords such as: software installation package, to obtain software installation support;

(3) Website message:

Warranty Request - NEWARE Battery Testers & Battery Cyclers

Important notes:

• It is recommended to regularly update the software to the latest version via the “Help” > “Check update” function to avoid compatibility issues caused by version discrepancies.

• When collaborating as a team, it is advisable to use the same version of BTS 8.0 software for testing and data analysis.