The device automatically disconnects and then automatically reconnects

Scenario Description: When performing a rate test with the BTS software, data may be superimposed on two adjacent loops of a rate transition.

If you still encounter communication issues between the control unit and the computer after following the online instructions, please refer to the following 7 steps to troubleshoot and easily resolve the connection problem!

Client registration API function and restart the client； Use the API test tool to test whether the API function is enabled or not； TCP communication methods； Addressing common problems.

The device display shows an exclamation mark accompanied by an alarm sound, indicating a door malfunction.

Experiencing a door closure issue with your WHW-25L-16CH Mini All-in-One Testing System? Follow this guide to realign the latch and ensure a tight door seal. Ensure the unit is powered off before starting the adjustment process.

​The laboratory experienced an unexpected power outage, resulting in the equipment being unable to start.