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Frequently Asked Questions

Software abnormality

Data functionality failure

Abnormal step

Abnormal test

The buzzer alarm in the lower right corner of the BTS client interface cannot be

In the lower right corner of BTS interface, beep alarm interface, all options are unchecked, turn off the computer sound, check "none", that is, do not use the external alarm.
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Incomplete channel display on BTS client interface

The reason for incomplete display of the number of main channels, no channel display or offline channel display may be that the channels have not reset the mapping.
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Superposition of data measured at different rates

Scenario Description: When performing a rate test with the BTS software, data may be superimposed on two adjacent loops of a rate transition.
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Different versions of software open data differently

Scenario Description: Some users test computer and data processing computer are separate, there may be a big difference between the data opened by the two computers. The following programs can be troubleshooting and processing.
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How to resume testing after replacing the computer and reinstalling the software

After replacing the computer, if you need to resume testing, you should copy the client and server files installed on the original computer to the new computer, and ensure the installation discs are consistent.
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How to handle large test data volume

The large data volume is due to the small channel sampling time.
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Software upgrade precautions

If you need to upgrade the software, first ensure that the previous test data and steps have been saved because after the program upgrade, data cannot be resumed.
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Cannot log in after installing the software

Solution 1: Check hardware connections.Ensure that the Ethernet cables between the Control unit, Tester, and switch are securely connected.
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Precautions for connecting new and old equipment

Firstly, please confirm that the serial number of the newly purchased host computer or the auxiliary channel does not conflict with the serial numbers of existing old equipment.
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Data fluctuations

If there are random data anomalies, first check if the fixture is causing the issue.
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Computer antivirus caused data to be unable to open

Solution 1: Recover data from the antivirus software quarantine area.Using 360 antivirus software as an example: Go to the Security Operations Center, then access the recoverable area.
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The data software (BTSDA) opens with an error

Select BTSDAEx for the saved data opening method and update the BTSDA software to the latest version.
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Software installation is not successful (unable to open)

Check if the computer configuration meets the requirements.
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Capacity not accumulating

Open the installation directory of BTS8.0 software (as shown in the figure) and create a desktop shortcut for the BTSDAEx software.
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Discharge curve fluctuations

Solution 1: Check if it's caused by fixture abnormalities and replace the fixture.
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Connect to the database failed

The database connection failure can be resolved through the following solutions.
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