FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Data export exception
After downloading channel data in the BTS8.0 interface, the NDA data cannot be opened
Latest updated: May 21, 2024
Issue description: In the data download interface, the progress bar shows a successful 100% download. Upon checking the NDAdata folder, the downloaded NDA data is present. However, double-clicking to open the data results in no response. Additionally, multiple BTSDA processes are found running when checking the task manager.
Solution: Forcefully close the multiple BTSDA processes and then attempt to double-click to open the NDA data again. If the issue persists, consider downloading the latest version of the BTS8.0 software from the official website.